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Consent-first screen capture for support teams

See exactly what your caller sees.

Add a tiny SDK to your iOS, Android, or web app. When a customer calls, your agent requests a screenshot — the customer taps Allow— and it's on the agent's screen in seconds.

Start freeTry the agent console
Free plan · no card required · 5-minute install
How it works

From "can you describe it?" to seeing it — in three steps.

1
Drop in the SDK
Three lines on iOS, Android, web or hybrid. Identify the user after sign-in — or don't: anonymous callers just read a short support code to your agent.
Snaply.init({ key: "snap_live_9f2k…" })
// optional — after sign-in:
Snaply.identify({ id: "usr_20481", name: "Maya K." })
2
Ask, don't take
Snaply shows a native permission popup on the device. Nothing is captured until the customer taps Allow.
Share a screenshot?
Nothing is captured until the customer taps Allow.
Don't allowAllow once
3
It lands where you work
The screenshot appears in the agent console and POSTs to the webhook URL you set on the product.
Agent console
Your webhook URL
Capture history
Built for support desks

Everything between the call and the fix.

Works on every stack
iOS, Android, web and hybrid wrappers — one small SDK for each, one console for all.
Know who’s calling
Your app passes a name or user ID; we tie it to the device so agents search by either — and see every device that person uses.
Three capture modes
Ask every time, approve once per session, or live view. Configure per product.
Redaction, before it leaves
Mark a field private and the SDK masks it on the device — card numbers and passwords never reach us, on captures or live view.
Point, draw, or take over
Guide with a laser and annotate live, save a frame or the whole recording — or ask to drive, with the customer able to take back control at any moment.
Webhook delivery
Every capture also POSTs to your endpoint — pipe screenshots into your own ticketing. Screen-pop the caller from your dialer, too.
Device context attached
OS, app version, locale, battery and charge state, network and VPN — the details engineers ask for, on every capture and every session.
Retention & compliance
Nothing is kept without consent. Set how long captures live, export a signed consent log, and revoke a device you don’t trust — all under a DPA.

Put eyes on the problem.

Create a product, drop in the key, and take your first consented screenshot today.

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Talk to us

Questions before you build?

Tell us about your support flow and we'll help you scope it — SDK, consent modes, volume, and data residency.

Contact saleshello@snaplyagent.com
Sales
Plans, volume & procurement
sales@snaplyagent.com
Support
Integration & SDK help
support@snaplyagent.com
Security & privacy
DPA, data residency, audits
security@snaplyagent.com
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